This is the Internal Only Recruitment Site for UK Research and Innovation Staff for roles within Innovate UK (UKRI). Please apply for jobs via this site only if you are employed by UK Research and Innovation (employees with access to Innovate UK's Workday system may apply via the "Careers" application within the system). If you are not a current UKRI employee you can view vacancies at the externally advertised stage at the links given in the "About Us information on the right". If you wish to apply for the position below, please ensure that you comply with the requirements of the recruitment process by submitting both a full CV and application letter. Ideally, you should also advise your manager of your application. Applications must be submitted by 06-02-2026 Digital Business Analyst The role of the Digital Business Analyst will be to support the transition of email comms platforms and to support the organisational change required to manage changes to ways of working. *Please note this advert will close on the 5th of February 2026 at 23.59pm. Watch our video “Why Join Innovate UK?” here. Title: Digital Business Analyst Band: UKRI Band E (UKRI Ts & Cs) Salary: £46,743 gross per annum Reports to: Head of Customer Data Delivery Location: Swindon (Hybrid Working) Contract: Permanent Innovate UK recognises the importance of work-life balance and we will be happy to discuss any requests for flexible working arrangements. Job Purpose: The role of the Digital Business Analyst will be to support the transition of email comms platforms and to support the organisational change required to manage changes to ways of working. Management of integrated email comms platforms is moving into IT, and so this role is integral to bringing efficiencies and simplicity to the email comms technology strategy at IUK. We particularly welcome female applicants as women are under-represented within Innovate UK in this type of role. Key Responsibilities and Accountabilities: Manage, analyse and review (as administrator) existing email platform tools: Discovery and documentation of existing usage inc. undertaking a review of current users, email volumes, managed services set-up, data retention etc, so that planning for migration to Marketing Cloud can proceed Be responsible for configuration and management Any other activities as required and agreed Understand GDPR, data & compliance requirements for customer data and assess requirements and delivery plans accordingly Become a Marketing Cloud ‘super user’: contributing to and shaping the subscriber strategy building templates for emails learning the journey planner troubleshoot access queries, template queries and any ad hoc query as required becoming familiar with the CRM integration and how to segment and suppress recipients contributing to preference centre strategy Become the email comms lead for any IUK mailing list without a clear business owner, e.g. KTP, to be sent from Marketing Cloud: Be the point of contact Understand the requirements for change i.e. moving lists onto MC – discover, plan and execute Support with their data needs both in in the short-term as well as for longer-term data strategy (i.e. CRM integration) Discovery around email use across IUK, including Business Growth’s use of Gov delivery: Current use Desired new use/process in line with wider strategy objectives Document this, iterate and improve Priorities agreed with line manager Any email comms activity or request as prioritised by the organisation – interpret, own, plan and execute best practice approach This is not an exhaustive list and you might be encouraged to undertake any other duties across the wider directorate, commensurate with the Band and level of responsibility of this post, for which the post holder has the key experience and/or training. Shortlisting criteria (S) – Assessed at shortlisting (I) – Assessed at interview (S&I) – Assessed at both shortlisting and interview Person Specification: Experience & Qualifications: Essential – Experience in using, analysing and developing email marketing platforms for digital journeys (S) Experience of Jira and Confluence (S) Experience of CRM platforms and CRM integrations (S) Experience of working with developers, writing specifications and testing work that is delivered (S&I) Desirable – Experience of Salesforce CRM and Salesforce Marketing Cloud (S&I) Salesforce Marketing Cloud Email Specialist certifications (S) SFMC technical support or consultancy background. (S&I) Competencies: All team members demonstrate compatibility with and capability against our Core Competencies such as: Thinking and Problem Solving – Stakeholder management – Communication skills – Influencing – Self-awareness/self-management – Strategic awareness – Working with others– Project management Some of the above competencies will be assessed at interview stage, in addition to the criteria’s listed in the person specification. Travel Requirements: Swindon-based: There may be the occasional requirement for national travel. Equality, Diversity and Inclusion: Innovate UK is a diverse workforce of people. We believe that encouraging these differences and drawing the best from them will build a productive environment in which everyone feels valued, where talents are fully utilised and in which organisational goals are met. Underpinning this is a belief that it is a fundamental right for everyone to be treated equally, with fairness, respect and dignity. We will act directly and use our influence to ensure that this right is promoted and upheld; we encourage applications from all those who meet the criteria set-out in our role profiles. Equal Opportunities: We are an equal opportunities employer, committed to employing any person who meets the criteria for our roles. When undertaking recruitment we may require applicants to undertake certain tests or assessments, some of which will be online and others may be in-person. If you have a disability, heath condition or specific learning difficulty such as dyslexia then you may be entitled to support with undertaking this type of assessment exercise. Where you feel that reasonable adjustments are required to support you, we ask that you advise your recruitment point of contact in a timely fashion, providing further information. In confidence, Innovate UK will then review your application for adjustments and provide support as required. UK Research and Innovation: Innovate UK is partner organisation within UK Research and Innovation. If successful in securing the position, your employer will be UK Research and Innovation. More information can be found online http://www.ukri.org/. Employee Benefits: We offer a benefits package crafted to provide an excellent work/life balance. This includes 30 days’ annual leave, 10.5 public and privilege days, flexible working hours, an exceptional defined benefit pension scheme, and access to a variety of support networks and discount schemes. Benefits of working at UK Research and Innovation (UKRI) Flexible Working: We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants. Pre-employment Screening: To enable us to hire the very best people we will conduct a comprehensive pre-employment check on successful applicants as part of the recruitment process. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment. UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider how this aligns with your personal values or beliefs. To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as a crucial part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check. Applications must be submitted by; 06-02-2026