About PACT:
PACT is a leading animal welfare charity with a growing network of community-focused charity shops. Every item we sell helps rescue, rehabilitate, and rehome animals in need. Our shops aren't just places to grab a bargain — they're places where compassion, community, and commercial drive come together.
The Role:
As a Retail Assistant, you'll support the day-to-day running of one of our vibrant charity shops. From creating standout displays to delivering a friendly, efficient till experience — you'll play a vital role in making each visit memorable.
You'll take the lead on your shift when needed — opening and closing the shop, handling donations, managing volunteers, and ensuring the shop is safe, compliant, and ready to trade.
This role includes lone working, so you must be confident working independently while ensuring safety, professionalism, and high standards are maintained at all times.
Key Responsibilities:
Ø Deliver excellent customer service and promote Gift Aid
Ø Maintain clean, organised and attractive shop and window displays
Ø Process donations, manage stock rotation and price items
Ø Support volunteers, provide basic guidance and keep the team engaged
Ø Open and close the shop, including keyholding and cashing up
Ø Uphold all health & safety, safeguarding and security procedures
Ø Ensure a safe and welcoming environment when working alone
About You:
Ø You don't need charity retail experience — but you do need to bring:
Ø A warm, approachable and professional manner
Ø Confidence working both in a team and independently
Ø Flexibility to work weekends and cover short notice shifts
Ø A responsible approach to lone working, including following safety checks
Ø Experience on a till or in customer service (desirable)
Ø Willingness to lead on shift and supervise volunteers when required
Ø Passion for animal welfare and supporting the goals of the charity
Why Join Us?
Ø Work for a cause that matters — every sale helps save animals
Ø Be part of a supportive, values-led team
Ø Opportunities to grow and learn new skills in retail
Ø Real variety — every day is different
Ø Make a difference in your local community
PACT is an equal opportunities employer. We value diversity and welcome applications from all sections of the community. All offers of employment are subject to satisfactory references and eligibility to work in the UK.
This role is part time 21 hours per week on a temporary contract.
Due to the potential high volume of applications, we reserve the right to close this vacancy early should we receive a sufficient number of qualified candidates. We encourage interested applicants to submit their applications as soon as possible.
Job Types: Part-time, Temporary
Pay: £12.21 per hour
Benefits:
* Company pension
Work Location: In person