Role Overview
IT Technician responsible for maintaining a secure, stable technology environment across multiple sites.
Requirements: Full UK driving licence and right to work in the UK.
Key Responsibilities
* 1st & 2nd Line Support: Provide fast, high-quality technical support and own issues to resolution.
* Microsoft 365 Administration: Manage Exchange, Teams, SharePoint Online and OneDrive.
* Hardware & Security: Deploy and configure desktops, laptops, and mobile devices, ensuring secure Windows 11 environments.
* IT Projects: Support digital improvement work, new technology rollouts, and process automation.
* Documentation: Maintain clear technical and user-focused guides.
Essential Skills
* Experience in a 1st/2nd line support or IT Technician role.
* Strong Microsoft 365 administration skills.
* Proficiency with Windows 11 deployment, troubleshooting, and hardware support.
* Clear, confident communication with users at all levels.
* Logical problem-solving and commitment to service excellence.
Desirable
* IT certifications (e.g., Microsoft 365, CompTIA).
* Basic networking knowledge (routers, firewalls, access points).
* Experience in care, charity, or similar environments.
* Experience with mobile/MDM management (e.g., Intune).
What You Gain
* Purposeful work: Supporting technology that enables frontline services.
* Professional growth: Involvement in digital transformation and new technologies.
* Supportive environment: Small, collaborative IT team with a strong focus on problem-solving and development.