Customer Advisor – Braintree District Council
Braintree, Essex
1x Full-Time (37 Hours) / 1x Part-Time (20 Hours)
£13.79 PAYE / £17.66 Umbrella
Closing Date: Monday 15th June 2026
Essex County Council (ECC) are delighted to be supporting Braintree District Council in recruiting 2x Customer Advisors on an initial 3-month contract.
Due to the nature of this role, the successful candidates will be required to work on-site only.
Location: Braintree District Council | Causeway House, Bocking End, Braintree, CM7 9HB
Working Pattern: 08:30am-17:00pm (full-time) 10:30am-14:30pm (part-time).
The Opportunity
To provide a front-line, customer‑focussed service to members of the public and staff across a range of council services and customer access channels including but not limited to telephone, in person, emails and through our online forms
Role Accountabilities
* Assist customers in accessing services provided by Braintree District Council, ranging from a wide number of subjects such as Refuse & Recycling, Environmental, Pest Control, Bulky Waste Furniture Collections and taking payments.
* Ensure professionalism and high levels of customer service are consistently delivered.
* Own the customers problem or issue, seeking an effective and efficient resolution.
* Encourage customers to use all the facilities provided by the Council and assist them in accessing information and services in the most appropriate way.
* Handle, process and record customers details accurately on relevant IT system for each subject, verify and take copies of original documents, ensuring compliance with Data Protection and Corporate Information Government policies.
* Appropriately signpost customers for non‑Braintree District Council related queries, i.e. to a third party or alternative organisation.
* Undertake customer satisfaction surveys as required and assist in identifying potential improvements in working practices and procedures.
* Maintain a working knowledge of relevant systems, procedures and legislation in relation to the services provided.
* Contribute to team meetings and the continuous improvement of the service we deliver.
* Work from a team rota which outlines whether you will be working in our reception area or Contact Centre both based at Causeway house or at home.
The Experience You Will Bring
* Experience of working in a busy office environment.
* Good organisational skills.
* Ability to communicate both verbally and written.
* Ability to work as a team player.
* Flexible approach to work.
* Self‑motivated.
* Good interpersonal skills.
* Good keyboard skills.
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.
When submitting your application, please state whether you are applying for the full-time position, part-time position or both.
If you have queries on this role or require anything further, please email EssexSharedServices@essex.gov.uk
Company: Essex County Council
Salary: Up to £13.7900 per hour
Location: Braintree, Essex
Sector: Corporate Services
Sector: Customer Services
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