A premium brand Automotive client is seeking a Workforce Analyst for their Customer Relationship Centre. This full-time role is integral to operations, involving real-time monitoring of service performance, managing resources, and producing insightful reports. Candidates should be adept in communication, multi-tasking, and Excel, with experience in workflows and data analysis. The position is contract-based, within IR35, with office days on Tuesday and Wednesday, located in Coventry and hybrid environments.
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