Hire Controller / Operations Coordinator
£30,000 - £35,000 + benefits
Newmains, North Lanarkshire
Full-time | Permanent | On-site 9am - 5pm
We are currently looking to appoint a Hire Controller / Operations Coordinator to support the day-to-day running of a busy depot in the Glasgow Region.
This is a pivotal role within the team, acting as the right-hand person to the General Manager, ensuring operations run smoothly across bookings, logistics, and customer coordination/events.
The Role
This is a varied and fast-paced position combining administration, customer service, and operational coordination. You will be responsible for managing bookings, liaising with customers, and ensuring equipment is delivered and collected efficiently.
Key Responsibilities
- Acting as a key support to the Depot Manager across daily operations
- Managing incoming enquiries, preparing quotes, and converting to bookings
- Coordinating hire schedules, deliveries, and collections
- Liaising with customers to understand requirements and provide solutions
- Managing logistics and working closely with drivers and onsite teams
- Handling account management for repeat and key clients
- Maintaining accurate records across internal systems and documentation
What We're Looking For
- Experience in a hire desk, logistics, coordination, or service-based role
- Strong administrative and organisational skills
- Excellent communication and customer service ability
- Confident managing multiple tasks in a fast-paced environment
- Good IT skills (Microsoft Office and CRM systems)
- A proactive, "can-do" attitude with the ability to support wider team operations
Why Apply?
- Opportunity to be a key part of a growing and dynamic business
- Varied role with real responsibility and autonomy
- Supportive team environment with clear progression potential
- Exposure to exciting projects within the events and hire sector