ASL Technical is working closely with a new and growing customer to recruit an Order Processing & Despatch Executive to join their operations team. This is an excellent opportunity for a highly organised individual who enjoys managing orders from start to finish and takes pride in delivering a high-quality customer experience.
The Role
Reporting to the Operations Manager, this role is primarily focused on order processing, with additional despatch and stock management responsibilities. You will play a key part in ensuring customer orders are processed accurately, delivered on time, and meet expected quality standards.
Key Responsibilities
Order Processing & Despatch
Process customer orders from receipt through to delivery and invoicing
Liaise with suppliers to produce visual proofs and ensure client branding is used correctly
Obtain proof approval from clients prior to production
Carry out basic artwork tasks and check client logos are correctly formatted
Ensure products are printed to specification and delivered on time
Manage quality control and handle any client queries or complaints relating to design, print quality, quantity, packing, or product quality
Manage client stock, including restocks, picking and packing orders, and arranging despatch
Use the Promotional Office system efficiently and accurately
Additional Office Duties
Assist with analysing and improving the customer experience, including gathering Google reviews where required
Contribute ideas to improve efficiency and support business growth
Provide holiday cover for other members of the order processing team
Assist with assembling packs and general office tasks as required
Skills & Experience Required
Proficient in Microsoft Office (Outlook, Excel, etc.)
Highly organised with the ability to work under pressure
Strong attention to detail while maintaining efficiency and speed
Professional written and verbal communication skills
Confident interacting with colleagues, suppliers, and clients at all levels
Comfortable working in an open-plan office environment
Why Apply?
Opportunity to join a growing business through ASL Technical
Varied and hands-on role with responsibility and autonomy
Supportive team environment with opportunities to contribute ideas and improvements
If you are an organised, detail-focused professional looking for your next opportunity, we’d love to hear from you.
Apply today via ASL Technical to find out more about this exciting role