Overview
The Patient Discharge Assistant will work under the direction of the Patient Flow Managers. They will facilitate the discharge of patients from ward areas in line with Trust standards and policies. The post holder will be expected to cover various areas at both sites when required. They will liaise and communicate effectively with relatives, community colleagues, other allied health professionals and medical/nursing staff. They will ensure that suitable patients are transferred to the community as soon as possible in a safe manner. From admission, they will collect collateral histories from family members to ascertain whether patients are receiving the correct support and care in the home / community. The post holder will be expected to maintain confidentiality and adopt a positive attitude towards staff, patients and relatives at all times.
Responsibilities
* Facilitate patient discharge from ward areas in line with Trust standards and policies under the direction of the Patient Flow Managers.
* Cover various areas at both sites when required.
* Liaise and communicate effectively with relatives, community colleagues, other allied health professionals and medical/nursing staff.
* Ensure suitable patients are transferred to the community as soon as possible in a safe manner.
* Collect collateral histories from family members to ascertain whether patients are receiving the correct support and care in the home / community.
* Maintain confidentiality and adopt a positive attitude towards staff, patients and relatives at all times.
Qualifications and Skills
* Excellent communication and negotiation skills.
* Ability to prioritise workload and work proactively with the patient flow team and ward staff.
* Excellent and accurate record keeping.
* Effective and appropriate IT and telephone skills.
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