Get AI‑powered advice on this job and more exclusive features.
Recruitment Consultant | Pertemps |đź“Ť Dudley and West Bromwich
We are very excited to be recruiting a Customer Service Administrator to work for a fast‑paced business in the West Midlands. The role of the Customer Services Administrator is to support an external sales team.
The main duties will be:
* Ensure all orders and quotations received are entered into the SAP system accurately.
* Develop and upkeep tracking spreadsheets.
* Liaise with customers and suppliers regarding deliveries, lead times etc.
* Efficiently deal with telephone and email enquiries and orders, to give our customers the level of service that is expected.
* Ensure all quotations are followed up when necessary.
* Ensure that all customer complaints, issues, and queries reach an appropriate conclusion and that the Management are advised of all issues.
* Follow all of the internal procedures set.
* Support the external sales team to develop new sales and customers.
* Ensure that the sales team (both internal and external) are kept informed of any developments relating to their accounts.
* Undertake any additional tasks as requested by their line manager or any other members of the Senior Management team.
The ideal Sales Administrator will need the following:
Good IT skills including word, excel, outlook and a willingness to learn.
Previous experience in SAP is a preference but not essential.
You must be a confident communicator with good attention to detail and thrive on working as part of a busy successful team.
Seniority level
Associate
Employment type
Full‑time
Job function
* Sales, Customer Service, and Administrative
Industries
Construction
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr