Product Team Leader
Department: Store Management
Employment Type: Permanent - Full Time
Location: Watford
Reporting To: Product Manager
Compensation: £27,520 (Full Time)
Description
We are looking for an energetic and inspiring Product Team Leader to join our store team. You will lead, inspire and empower the team to deliver an exceptional customer journey and a great place to work. As an expert in product handling, you will continuously improve the customer journey through visual execution and superior customer service. Supporting the Product and Commercial Manager, you will develop the team, maintain operational standards and generate outstanding sales, KPIs and high‑performing teams.
What You’ll Be Doing
* Deliver great product placement and ‘wow’ wearable outfits.
* Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
* Confidently duty manage all areas of the store operation including service, people and operations.
* Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
* Have a good understanding of commercial tools and how to use them to drive commercial actions.
* Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
* Support the management of store operations, including compliance with health & safety standards.
* Support the development of the store team to deliver a high‑performing, motivated and engaged store team who feel valued and recognised for their contribution.
You’ll Be Perfect If
* You have previous experience in retail, preferably in a supervisor role.
* You are passionate about fashion and stay updated on the latest trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve their best.
* You are proactive, adaptable, and thrive in a fast‑paced environment.
* And most importantly, love our products as much as we do so we create the best possible customer journey!
Things To Consider
* Fast‑Paced Environment: This is a high‑energy role where priorities can shift quickly based on sales performance, customer trends and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
* Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements.
* Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
* Hands‑On Role: While this position is strategic, it also requires you to be hands‑on with product movement, floor resets and physical tasks like adjusting layouts, displays and stock replenishment.
* Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays and during key seasonal periods, especially busy times like sales events, product launches or store promotions.
* Deadlines: Strong time‑management skills are important for balancing multiple responsibilities and meeting deadlines.
What we can offer you
* 💰 Generous 50% staff discount & uniform allowance.
* 🛒 Reducing Islands’ everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more via the Retail Trust.
* 🎉 Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed.
* 🤎 Every family is unique; we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment.
* 💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
* 🎓 Progression focus throughout Retail & Head Office, support with upskilling skills through on‑the‑job training and qualifications.
* 💰 A generous bonus scheme & private pension plan.
* 😎 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need.
Keeping You Safe
At River Island we are committed to safeguarding all employees against extremism and safeguarding failure. We promote British values - democracy, rule of law, individual liberty and mutual respect. We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion or belief. Flexible working requests will be considered for all roles unless operational requirements prevent otherwise.
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