Due to expansion, we are currently recruiting for a highly motivated, experienced Contracts Manager to join our fast-growing, strong team.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
This role would suit someone confident with a strong can do attitude, with cleaning and management experience willing to travel in and around Birmingham, including Warwickshire and Staffordshire.
Our normal working week is Monday to Friday. Your contracted hours will be up to 40 hours a week. Our working times start from 5am and finish at 7.30;pm, so flexibility and split shifts will be necessary.
The role includes:
Managing and controlling the cleaning services to the agreed specification, quality and service standard required by all contracts.
Managing key clients / contracts
Effective communication with clients including notification to site of site visits.
Preparing weekly planners, and reports and updating client logs on a daily basis
Promoting a safe working environment ensuring staff are all up to date on health and safety procedures
Ensuring that all relevant training is provided to staff
Being responsible for the operational performance of each contract and that Key Performance Indicators (KPIs) are in place and service delivery targets are achieved
Preparation of Risk Assessments
Identifying improvement opportunities
Identifying and securing new business opportunities
Undertaking investigations and taking disciplinary measures if necessary
Liaising professionally with clients as appropriate
Being responsible for the recruiting, on boarding, training and development of new staff
Completing electronic audits and actioning any issues in a timely manner
Being accountable for making sure all sites are fully resourced and attended in accordance with the contract.
Providing support, advice, and guidance on any operational issues that may arise
Effective communication with the Office via the Office Supervisor
Maintaining internal and external relationships
Ensuring cleaning programs are implemented and reported
Measuring sites to ensure efficiency and effectiveness.
Reviewing targets and ensuring the completion of tasks ensuring KPIs are in place and being met
Recruitment skills
Be able to ensure processes are operating effectively
Have good negotiating and conflict management skills
To have a valid enhanced DBS certificate
We are a family run, friendly company to work for and we provide:
- Mobile Phone and Laptop-Training
- Company Car
- Holiday pay
- Monthly and Quarterly draws with prize vouchers
- Opportunity's to work with charity's for fundraising
- We welcome Ideas and innovation
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