269860BR
Customer & Commercial Planning Assistant
Nottingham, Nottingham Support Office
Secondment
Full-time
Job Description
Role: Customer & Commercial Planning Assistant
Contract: 12 Months FTC / Secondment
Shift Pattern: Full Time
Location: Nottingham Support Office
Hours: 37.50
Recruitment Partner: Matthew Nelligan
About the role
The Customer & Commercial Planning team is offering an exciting opportunity to support the development of our customer-facing plans across Boots. This role plays a key part in delivering stretching commercial KPIs while ensuring the customer remains at the heart of every decision.
We are looking for a highly motivated, detail-oriented and curious individual with strong Microsoft Office skills (Excel, PowerPoint, Teams and Outlook) who is eager to contribute to our Customer & Commercial processes. This role provides exposure across multiple business units and offers a unique opportunity to be involved in shaping strategies and in-year plans for the total retail business.
This role sits within the Customer and Commercial Planning team which is part of the wider Customer & Commercial Strategy function. This role reports into the Customer & Commercial Planning Manager and supports in maintaining all in-year commercial plans that deliver business goals with accuracy and consistency.
You will work closely with multiple stakeholders across Trading Business Units, Marketing, Commercial Operations, and the Digital teams, ensuring insight, communication and collaboration flow effectively across the organisation. As a key point of coordination, you play an integral role in the team's reputation, connecting the dots across functions and communicating confidently with stakeholders at all levels.
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Key responsibilities
* Own and maintain a range of Customer & Commercial Planning documents, always ensuring accuracy, version control and distribution
* Work cross-functionally to gather required content, holding teams to account to meet deadlines
* Manage a 12-month meeting schedule for core forums, ensuring precise diary coordination for stakeholders at all levels
* Circulate key documents to relevant stakeholders and manage cascades from meetings to wider departments
* Collaborate with retail colleagues to ensure insights are continually fed into planning processes
* Support both the Commercial Planning and Go To Market teams with a range of administrative and coordination tasks that contribute to the wider business strategy and trading success
* Use initiative to identify improvements, streamline ways of working, and proactively solve challenges
* Build strong relationships across functions, becoming a trusted point of contact
* Maintain excellent inbox and workflow management to keep the team operating efficiently
* Use Excel and PowerPoint to support reporting, planning, and communication of commercial priorities
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What you'll need to have
* Strong Microsoft Office skills, including Excel, PowerPoint, Teams and Outlook
* Excellent written and verbal communication skills, with confidence communicating across all levels
* Strong attention to detail, with the ability to "connect the dots" and spot inconsistencies or opportunities
* Ability to work at pace and meet firm deadlines in a fast-moving environment
* A collaborative mindset and enjoyment of cross-functional working
* Strong organisational and inbox-management skills
* Proactive attitude with the ability to use initiative and support others
* Relationship-building skills and confidence working with key stakeholders
* A continuous improvement mindset, always seeking ways to evolve and enhance processes
* Enthusiasm for developing customer-focused commercial plans
Our benefits
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Closing date
28-Feb-2026
Business Area
Support Office
Function
Strategy & Transformation
Shift pattern
Full time - weekdays
Keywords
Own various Customer & Commercial Planning documents, ensuring they are maintained and accurate at all times
Working cross functionally to gather all content required and hold peers to account to ensure the team adheres to various deadlines
Maintaining a 12-month meeting schedule for core meetings, ensuring accurate diary management for all levels of stakeholder
Circulating all documents to the relevant stakeholders and owning cascades of key meetings to various departments
Working with our retail colleagues to ensure insight is continuously
Hours per week
37.5
Latitude,longitude 1
,
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays
Is this a Global Brands req?
No
Airport
No
Should this appear on the No7 Beauty Company website?
No
Company
Non Stores
Division
Non Stores
Should this vacancy be excluded from being posted onto the career site?
No
Region
East Midlands
Area
East Midlands (non stores)
Store
Nottingham Support Office
Req Posted Date
17-Feb-2026
County
Nottinghamshire
Country
UK
Address 1
Recruitment Service Centre (D94)
Address 2
Thane Road
Address 3
Nottingham
Post Code
NG90 1BS
Source
Boots