End User Compute Technical Lead
Grade: 6
Contract Duration: 12 months
Directorate: IT Services
Division: IT Service Management
About IT Services
IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.
The Team
End-User Compute is a dynamic, collaborative and customer-oriented team, which delivers a diverse range of end-user compute (EUC) activities to empower University colleagues to achieve their goals without disruption.
Our work spans everything from strategic project planning to hands-on technical support, ensuring that every desktop, laptop, and PC cluster across campus is optimised, secure, and fit-for-purpose. We design and implement technical solutions that support teaching, research, and administration, and deploy, maintain, and decommission hardware and software across the University, ensuring installations are correct and systems are ready for use.
We respond to incidents and service requests, working to service level agreements to diagnose issues and restore functionality with minimal downtime, and provide in-depth support to a varied estate of Windows, Mac, and Linux devices.
We coordinate large-scale change projects, including seasonal refreshes and upgrades, with a focus on continuous improvement, and provide expert guidance and mentoring, fostering a culture of learning and technical excellence across the team.
Please note: This is a fully on-campus role; home/remote working is not available.
The Role
As a Technical Lead within the team, you will play a pivotal role in delivering high-quality IT support and driving continuous service improvement across the University. You will lead and manage multiple projects and services, and be required to work autonomously, whilst ensuring all service levels, quality standards, and security protocols are maintained.
While this role does not include line management responsibilities, you will act as a technical authority and mentor, supporting a team of IT technicians and collaborating with colleagues across IT Services to enhance service delivery, as well as communicating technology changes both inside and outside the University to the wider team.
The Person
The successful candidate should be able to demonstrate:
* Experience of supporting services and infrastructures related to end user compute services and technologies, as well as device management.
* Demonstrable experience of systems administration and configuration.
* Strong experience in using appropriate platforms/scripting languages/application development tools.
* Strong, up-to-date knowledge of Microsoft Windows, Linux and MacOS operating systems and/or a willingness to upskill.
* Familiar with technologies such as SCCM, Intune, JAMF, Puppet, etc.
* Knowledgeable of end user device security and associated technologies such as Antivirus and firewalls.
* Demonstrable experience of undertaking projects in a technical environment and on a large scale.
* Sound knowledge of networks and networking protocols.
What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:
* Generous annual leave allowance, including Christmas/New Year closure;
* Pension scheme membership to provide benefits for you and your family;
* Well-being programme with counselling, fitness and leading sports facilities;
* Learning and development opportunities;
* Season ticket loans for public transport;
* Cycle to Work Scheme;
* Workplace nursery scheme;
* Staff recognition schemes;
* Staff discounts on a range of products and services including travel and high street savings.
In fact, there are so many benefits available you can see more of them by clicking HERE
Find out more about our organisation and values:
* IT Services: About us and ITS Practice Charter
When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.
As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk .
Any CV’s submitted by a recruitment agency will be considered a gift.
Enquiries about the vacancy, shortlisting and interviews:
Please contact our IT Resource Management Team
Email: it.resource@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.