Overview
We are seeking an experienced and technically strong Technical Services Manager to lead Hard FM Technical Services delivery across the HMRC West estate. This hands‑on leadership role supports a complex, multi‑site public sector contract within the HM Revenue & Customs (HMRC) West portfolio, covering Birmingham/Telford areas. The role requires an individual who can travel across this geography, ensuring safe, compliant and efficient engineering service delivery.
Assets include Mechanical & Electrical systems, HVAC and BMS systems, Life safety systems, and Building fabric assets.
Responsibilities
* Provide technical oversight of planned and reactive maintenance delivery.
* Lead and manage multi‑disciplinary engineering teams across a defined geographic patch.
* Ensure zero statutory compliance breaches across all assets and systems.
* Manage specialist subcontractors and supply‑chain partners to deliver safe, high‑quality services.
* Oversee Safe Systems of Work, Permit to Work and risk management processes.
* Solve complex technical issues across electrical, mechanical, HVAC, BMS and life safety systems.
* Optimise resource deployment while balancing cost control, compliance and risk.
* Lead engineering and organisational change initiatives.
* Deliver forward maintenance planning and support lifecycle and capital forecasting.
* Ensure accurate maintenance records and compliance evidence are captured within CAFM/CMMS systems (Maximo desirable).
* Provide management reporting.
* Mentor apprentices and junior engineers.
* Drive sustainable improvements in service delivery and environmental performance.
* Oversee the condition and suitability of tools and PPE.
* Collaborate with Asset Management, Compliance and Operational teams to ensure integrated delivery.
Qualifications
* NVQ Level 5 (or equivalent) in Engineering or Technical Services.
* Strong multi‑disciplinary engineering knowledge: electrical, mechanical, HVAC, BMS, life safety, building fabric.
* Demonstrable knowledge of engineering compliance frameworks and statutory requirements.
* IOSH Managing Safely (minimum) or equivalent H&S qualification.
* Strong understanding of Safe Systems of Work and Permit to Work procedures.
Experience
* Proven experience managing engineering teams in a Hard FM environment.
* Experience managing subcontractors and supply‑chain partners.
* Experience within complex, multi‑site operational environments.
* Experience managing compliance documentation and audit processes.
* Experience contributing to minor works and engineering projects.
* Experience with CMMS/CAFM systems (Maximo desirable).
* Experience managing forward maintenance and lifecycle planning.
* Public sector or regulated environment experience (desirable).
Skills & Attributes
* Strong problem‑solving capability under pressure.
* Ability to prioritise competing technical demands.
* Confident and credible technical leader.
* Excellent stakeholder communication skills.
* Commercial awareness and budget management capability.
* Strong IT skills (Microsoft Office, reporting systems, CAFM).
Benefits
* Mental health & wellbeing support.
* Employee Assistance Programme for personal, legal, and financial advice.
* 24/7 virtual GP & lifestyle rewards.
* Discounts for you & family.
* Financial tools & retirement plan.
* Cycle to Work & paid volunteering day.
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.
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