Better places, thriving communities.
Job Title: Service Key Account Manager
Location: The Shard / RAF Mildenhall
Reports To: Service Department Manager
Argus Fire, launched in, is now part of the Mitie Group. We are the UK's class-leading supplier of fire detection and fire protection systems. We design, install, and maintain all types of automatically operating fire extinguishing systems and electronically activated fire detection and alarm systems for large projects through to servicing small standalone products. We currently have over employees and have offices based in Stourbridge (HQ), Manchester and London.
Despite our ongoing success, we are never content on standing still and continue to re-invest significant amounts into the development of our products, services and platforms.
Why join us? Come and work with a talented, motivated and friendly group of like-minded colleagues. Be supported and encouraged to develop your skills and knowledge through structure training and coaching from experienced colleagues. Best part of a company that invests heavily in apprenticeships and ongoing learning and development
As the Service Key Account Manager you will be joining our Service Department and will be responsible for RAF Mildenhall.
Duties:
1. Liaising with clients and building sustainable relationships
2. Liaising with the service team prior to key client meetings to discuss actions
3. Providing feedback to service team to implement corrective actions
4. Working closely with remedials team to allow for quotations to be completed successfully
5. Providing reports and updates to the Service Manager on key clients' account management activities
6. Continually looking for ways to improve the relationships with key clients and the service we offer
7. Conducting regular client review meetings to assess service performance and identifying any improvement opportunities
8. Working with the wider service team to ensure works are scheduled and delivered effectively
9. Monitoring contract performance including KPIs, response times and client satisfaction
10. Any other reasonable requests from the business
Candidate Skill Requirements:
11. Previous experience within a Key Account Manager or similar role
12. Experience within the sprinkler industry is desirable but not essential
13. Strong understanding of service-based contracts and client management
14. Excellent communication and relationship building skills
15. Strong organisational skills
Benefits
16. Competitive salary
17. 25 days holiday plus bank holidays
18. Life Insurance
19. 24 hours GP Helpline
20. Employee Assistance Program
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .