Job Description
End of contract advisor - Milton Keynes
Division: MBFSRole: NRV - End of Contract Advisor x 2
Pay rate: £12.21 per hour PAYE
Start: ASAP
Duration: 6 months initially
Working hours: Mon - Fri - 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break.
Location: Tongwell 3 days per week, WFH 2 days per week
Your New Role:
In this role, you will be responsible for contacting customers who have not returned their vehicle and work towards a safe and timely return or offer them the other finance options available to them. We also within this role, would look at obtaining the customer's intention towards the maturity of a customer's finance agreement, whilst ensuring the delivery of an efficient, effective and high-quality service to MBFS customers, retailers and key stakeholders. This can be provided in many forms, including email management, customer extensions, customer refinancing and potential outbound calling.
Responsibilities:
- Contact customers who have not returned their Mercedes-Benz vehicles and establish effective communication to understand the reason behind the delay.
- Provide exceptional customer service by addressing customer concerns, answering questions, and clarifying any issues related to the return process.
- Collaborate with the customer and relevant departments to identify and resolve any obstacles preventing the return of the...