Are you passionate about providing exceptional customer service and making a positive impact on people's lives? We are seeking a dedicated Customer Experience Advisor to join our team.
**Role Overview:**
- Handle in-bound enquiries from various sources and provide product and service recommendations tailored to customers' needs.
- Cultivate and strengthen relationships with existing customers while expanding business opportunities.
- Continuously improve through personal development and training courses.
- Acquire comprehensive product knowledge and be proficient in all aspects of the sales function.
- Guide customers through decision-making processes with care and consideration.
- Update customer records in the database/CRM system and address any sales-related issues promptly.
- No cold calling involved; the role focuses on inbound call management and outbound follow-ups.
**Ideal Candidate Profile:**
- Effective questioning and listening skills to assist customers in a positive and friendly manner.
- Demonstrate a genuine passion for helping others and building trust.
- Possess excellent communication skills, a strong telephone manner, and keen attention to detail.
- Well-organized, self-disciplined, and able to work efficiently under pressure.
- Prior experience in call centres, customer service, or sales is beneficial, but a positive attitude is paramount.
- Flexible and adaptable to changing environments and systems.
- Show empathy, provide sound recommendations, and prioritize exceptional service over meeting sales targets.
Monday to Friday 9-5.
If you are someone who values making a difference in people's lives and seeks a rewarding career where you can genuinely contribute positively, let's connect.
#CustomerExperience #PositiveImpact