Job Description
Location: Hybrid with London or Norwich base location
London: £36,468 to £45,586 per annum
National: £33,592 to £41,990 per annum
(in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range)
Hours: 36 hours per week - flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025
We're looking for an IT Service Platform Administrator, responsible for the configuration, optimisation, and administration of the organisation's IT Service Management (ITSM) platform.
With experience configuring workflows, automations, forms, and user interfaces within an ITSM tool and the ability to translate service management requirements into platform configuration, you'll ensure the platform effectively supports core IT service processes such as incident, request, change, problem, and service catalogue management.
Working closely with the Service Management Office, technical teams and support functions, you'll enable automation, service reporting, and continual service improvement through platform enhancements.
A strong understanding of ITIL practices and experience working in a service management or IT operations environment is vital. You'll ensure the ITSM tool remains stable, secure, and aligned to operational and governance requirements.
If you have strong analytical and problem-solving skills with a high attention to detail and are able to work collaboratively with technical teams, Service Desk, and service process owners, then we want to hear from you now!. With hybrid working and flexible working arrangements this could be the opportunity you've been looking for!
Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.
Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.
Closing Date:Monday 30 March 2026 at midnight.
This is a hybrid role with a base location offered at our offices in London or Norwich. Candidates will be expected to work from the office approximately once per month. Occasional travel may be required.
At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close early without notice.