Customer Service Advisors
Location: Hampshire
Salary: £24-26,500 + paid overtime + benefits + clear progression path
A role with purpose. A team with pride. A future with opportunity.
We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors. If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.
What You'll Do
* Be the first point of contact for a variety of customer queries via phone and email
* Handle orders, updates, delivery queries, billing issues, and general service enquiries
* Accurately manage and update customer information across systems
* Provide thoughtful, solution-focused support, including for customers in vulnerable situations
* Resolve customer issues independently wherever possible, escalating only when necessary
* Stay current on service updates, internal communications, and best practices
* Support overall team goals through personal KPIs and shared responsibilities
* Ensure compliance with safety, data protection, and quality standards
What You’ll Bring
* Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
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