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Who we are
Skytanking Aviation Services Inverness Ltd offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage and aircraft handling.
Your tasks
As a Customer Service Agent your role includes:
1. Processing customers at the check-in desk: tagging of baggage, checking validity of travel documentation (passports & visas),seat allocation, issuing boarding cards, collecting airline fees. To be fully conversant with the policy and procedures of our contracted airlines.
2. Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations.
3. Flight arrivals: processing Customers from the aircraft to the terminal building in a safe and controlled manner, dealing with Customer queries including misplaced bags.
4. Office duties include telephone enquiries, flight administration, misplaced bags, flight enquiries and the update of the Flight Information Display Screens.
Your profile
We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.
Essential Skills and Attributes
5. Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
6. Team Player: Strong collaboration skills and the ability to work effectively within a team.
7. Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
8. Tech Proficiency: Competency in using computer systems and software.
9. Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.
Shift Pattern
This role involves shift work, including weekends and Bank Holidays.
You must be flexible and be able to work a varied shift pattern of 37.5 hours per week which includes early starts (04:30am approx), late finishes (10:30pm approx) and weekends, early/late shifts are subject to a shift allowance.
Requirements
To meet regulatory and operational standards, all applicants must:
10. Provide 5 years of checkable references to ensure background verification.
11. Submit a clear criminal record check (Basic Disclosure Scotland).
12. Have the right to work in the UK.
13. A driving licence and access to a vehicle is essential.
We offer you:
We are committed to creating a supportive and rewarding work environment. Our benefits include:
14. Comprehensive on-the-job training to equip you with all necessary skills.
15. Uniform provided for a professional appearance.
16. Free on-site parking, ensuring convenience for your commute.
17. Additional leave entitlements.
18. Employee Assistance program.
About us
At Skytanking, we have been providing aviation-related services since 1999. In addition to aviation fuelling, our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. Our customers include airlines, airports and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe, Asia, Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., which employs around 8,000 people at more than 220 airports.
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