We are seeking a detailed driven, technically strong Quality Assurance Analyst to help shape and protect the quality of defined benefit pension administration. This is a high‑impact role where you will help ensure accuracy, consistency and regulatory compliance of defined benefit pensions administration activity across Isio. The role provides independent, risk‑based assurance over day‑to‑day administration, new and evolving processes, scheme onboarding and higher‑risk or complex work. Working closely with pensions administration teams, technical specialists and internal stakeholders, the Quality Assurance Analyst will provide insight, constructive challenge and practical recommendations to support high‑quality sustainable outcomes. A core expectation of the role is strong collaboration and communication, positioning quality assurance as a supportive, value‑adding function rather than a policing activity. If you enjoy analysing complex work, spotting patterns others miss and influencing positive change, this role is for you. The role can be based in our Croydon, Reading, Manchester, Birmingham, Edinburgh or Belfast city centre office with a hybrid workstyle.
What does the role entail?
* Delivering risk‑based quality assurance across pensions administration activity to ensure regulatory compliance and high service standards.
* Reviewing data, calculations, processes and controls to identify issues and improvements.
* Supporting QA on new schemes, process changes, complex cases and remediation work.
* Providing assurance over higher‑risk areas and key business activities.
* Contributing to data quality and assurance activity linked to legislative change, including the Pensions Dashboard Programme.
* Working closely with administration, technical and data teams to embed best practice.
* Analysing findings, reporting trends and root causes and making clear actionable recommendations.
* Communicating findings constructively to foster a positive, learning‑led quality culture that drives improvement.
What we’re looking for
Essential
* Proven experience in pensions administration, with a strong technical knowledge of defined benefit (DB) pension schemes, including benefit structures, scheme rules and administration processes.
* Experience in a quality assurance, audit or oversight role within pensions.
* Strong communication skills, able to explain QA findings clearly and constructively, tailor messages for technical and non‑technical audiences and build effective working relationships.
* Excellent analytical and problem‑solving skills, with attention to detail and the ability to identify root causes, patterns and systemic issues rather than isolated errors.
* A collaborative, proportionate approach to quality assurance with the ability to balance challenge and support and contribute positively to a quality‑focused culture.
Desirable
* Awareness of the Pensions Dashboard Programme, including data quality and governance considerations.
* Experience supporting process change initiatives such as the implementation of new administration processes, onboarding of pension schemes or embedding revised controls or best practice.
* Experience working on large‑scale data projects or system changes.
* Relevant professional qualifications or progress toward them, such as PMI (Pensions Management Institute) certificates or equivalent.
What you can expect in return
* A competitive salary and market‑leading bonus scheme.
* Study support to work towards the completion of the Pensions Management Institute (PMI) Certificate in Pension Calculations (CPC) qualification.
* Salary increases for PMI exam passes.
* Development and training opportunities to support your career ambitions throughout your time with us.
* A dedicated, friendly and supportive team who will help you deliver your best work.
Why Join Isio
Isio is a fast‑growing professional services business that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction and to deliver advice that matters. Here, growth brings opportunity – more responsibility, more clients and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact.
About Isio
A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across ten UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence and better outcomes for everyone.
We can offer a hybrid, flexible approach to work, supporting a work‑life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us hrrecruitment@ISIO.com.
#J-18808-Ljbffr