Be Yourself - Be Leonardo
We have a great opportunity for a Bar & Restaurant Manager to join the group at Leonardo Hotels.
We want you to lead a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Experience we expect -
• Department Manager or exceptional Duty Manager looking for their first HOD role
• Background in branded hotels or restaurants is preferred - so you will understand how we work and settle in quickly
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling - anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• To be able to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems - we use Opera, SAP and Micros. (for the occasional time you do get a desk)
Your responsibilities will be:
• Manage the daily operations of the Food and Beverage Department.
• To be out and about in the hotel, managing the day to day operation and ensuring exceptional guest service at peak times.
• To plan and ensure the hotel is ready for the days business - preparing for the morning meeting and sharing information with the team
• To ensure customer satisfaction through establishing and maintaining quality control standards for products & services offered to the customers. They will be checked by our mystery guest.
• Ensure the control of costs and productivity.
• Keeping the team up to date about departmental, hotel and company activities through daily communications
• Develop sales plan in line with annual budget, maximising sales through up selling, using incentives and promotions.
• Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
• To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.
Why come and work for us
• Varied and interesting work- no day is the same at Leonardo Hotels
• Great development opportunities - over 75% of our General Managers have been internally promoted - we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers - we really care about developing people
• Having the chance to work with and around friendly people - we have a great culture with employee satisfaction at 83.3% (2016 result)
• Training run by experts to support your needs
• Great systems and central support - revenue, sales, finance and HR are areas that you can really get the opportunity to learn at Leonardo Hotels
• Sensible benefits -Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
• Earn thousands for recommending a friend to work for us
• A target based bonus.
• Birthday cards every year- we celebrate everything
• The opportunity to work for a well respected brand where people development is at the heart of our culture
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.
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