About Us
At the heart of Paxton, we are innovators, harnessing new technology to provide better solutions for our customers. With nearly 40 years of experience, we are a global brand with over 400 employees worldwide.
We pride ourselves on creating a vibrant environment, focusing on excellent company culture. Our team makes Paxton a great place to work, offering brilliant benefits, career progression, training, development, and recognition of achievement for every employee.
Benefits and Salary
* Social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events, and more.
* Private medical insurance (Opt-in) and healthcare cash-back plan with Health Shield.
* Paxton is a Carbon Neutral company in the UK, France, Germany, and South Africa.
* Modern offices with collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
* Discounted fitness memberships up to 75% off with GymFlex.
* Internal initiatives like the Green Team, EDI Team, and Charity Team.
* Tech, bike, travel, or season ticket loans.
* 25 days holiday plus bank holidays; options to buy and sell up to 5 days annually.
* Recognised as one of the Best Companies to Work for in the UK by Best Companies.
About the Role
Join our customer support team in Brighton as the first point of contact, providing advice and technical support to our customers. Our product support team are experts in troubleshooting with installers and are hands-on with our products and technology from day one.
* Deliver accurate technical product support via phone, email, or webchat.
* Handle sales or returns process requests.
* Troubleshoot, diagnose, and resolve installation issues promptly.
* Collaborate with other teams to trial and test new products or features.
What We Are Looking For
* A passion for providing first-class customer service and a desire to learn our diverse product range.
* Confidence in communicating with customers and learning about our products and technology.
The right attitude is more important than experience. If you're excited about this role but lack some experience, we encourage you to apply. We value collaboration and your ideas, and we want you to enjoy your journey with us. Watch what our team thinks of working here: https://www.youtube.com/watch?v=8WH7Pi3--z
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