An IT support company is eager for an enthusiastic individual to join their friendly team, the chosen individual will provide a single point of contact to internal colleagues reporting IT related incidents. No IT experience is necessary since training will be provided, KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systems Log incidents accurately and escalate where necessary Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.