A leading financial institution is seeking a Head of Customer Journey Experience Strategic Transformation to spearhead the development of an ambitious customer experience strategy. The role involves leading cross-functional teams, applying strategic and commercial insights, and delivering customer-centric services. Ideal candidates will have experience in customer journey mapping, business design, and data analysis, and will possess strong leadership skills. The position offers flexibility in location within the UK, including London, Northampton, and Manchester. #J-18808-Ljbffr