1. Business thriving on growth
2. Well established business based in Southampton
About Our Client
The hiring company is a respected name in the financial services sector. As a small-sized organisation, they are committed to delivering tailored solutions and maintaining strong relationships with their customers.
Job Description
The key responsibilities for the Customer Account Service Agent role are:
3. Respond to customer inquiries and provide accurate information regarding products and services.
4. Manage and maintain customer accounts, ensuring all records are up-to-date.
5. Resolve customer issues promptly and professionally, maintaining a high level of satisfaction.
6. Assist in processing customer applications and verifying required documentation.
7. Collaborate with internal teams to ensure smooth handling of customer requests.
8. Identify opportunities to improve the customer experience and suggest enhancements.
9. Maintain compliance with industry regulations and company policies.
10. Provide detailed reports on customer interactions and account updates.
The Successful Applicant
A successful Customer Account Service Agent should have:
11. Experience in customer service
12. Strong communication and problem-solving skills.
13. Attention to detail and ability to manage multiple tasks efficiently.
14. Proficiency in using customer relationship management (CRM) software or similar tools.
15. An understanding of financial services products and processes (preferred).
16. A positive approach to customer interactions and a commitment to providing excellent service.
What's on Offer
17. Competitive salary ranging
18. Permanent role within this business, based in Southampton.
19. Opportunity to work in a small-sized, established company with a focus on customer satisfaction.
20. Supportive work environment with potential for professional growth.
If you are passionate about delivering exceptional customer service and have a keen interest of progression then we encourage you to apply today!