Company Description
iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing, and carrier management. With its own in-house technology infrastructure, this underpins the iForce offering to customers.
At iForce, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive—a place where you're valued, challenged, and inspired!
Job Description
We are currently recruiting for an Account Executive to join our expanding team in Bardon. You will be one of the Client’s key contacts, responsible for maintaining strong communication both internally and externally.
Duties include:
1. Able to answer and resolve client queries within the agreed timescales.
2. Able to identify and escalate issues/complaints to the appropriate person and see them through to resolution, including process changes to prevent reoccurrence.
3. Liaise with necessary persons/teams if processes have not been followed, affecting the client.
4. Monitor service levels through reporting, checking report contents, and circulating within agreed timeframes.
5. Understand contracted KPIs and the impact of failure, as well as forecasting and monitoring.
6. Ownership and maintenance of Client Service Standard Operating Procedures (SOP).
7. Liaise with suppliers and external contacts where necessary.
8. Produce accurate client invoices and supporting backup within the expected timeframe using the company's finance system.
9. Investigate and resolve any invoice discrepancies before invoicing or following client queries.
10. Check and issue all client reports: daily, weekly, monthly, and quarterly, ensuring timescales are met. Own creation where not centralized.
Qualifications
* Previous experience in account management is desirable.
* Experience working in logistics/warehousing.
* Strong PC skills, including all Microsoft Office programs.
* Excellent customer service skills.
* Commercial awareness.
* Good communication skills, both written and verbal.
* Ability to build relationships with stakeholders at all levels.
Additional Information
We are committed to making Culina Logistics a great place to work. We promote inclusivity and diversity and support employee development and recognition.
Our learning and development programs are available to all employees to help shape your future within logistics and foster a thriving team culture.
Our benefits include:
* Annual Leave – 235 hours per annum.
* Company Bonus – Rewarded when we succeed together.
* Private Medical Cover – Access to clinically appropriate care via Bupa.
* Pension scheme – 5% employee and 8% employer contributions.
* Life Assurance – 4x your annual salary.
* Wellness – Confidential support via our Employee Assistance Programme, 24/7, 365 days.
* Eye Care Vouchers – Savings on eye tests and glasses.
* Reward & Recognition – Employee of the month/year, recognition awards.
* Everyday discounts – Over 50 retailer discounts through our benefit platform.
If you meet the requirements and are looking for your next career opportunity, please apply now and become part of our #WinningTeam!
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