Description
Online Education Services (OES) is a vibrant, values-led organisation with a genuine passion for enhancing lives through education. We partner with universities, training institutes, and professional bodies across the globe to develop and deliver immersive, engaging learning experiences that truly make a difference.
Our culture is rooted in four core values: Passion and Perseverance, Teamwork, Agility and Innovation, and Integrity. We are a people-first organisation that thrives on collaboration, connection, and working together — across teams, time zones, and disciplines. We trust our people to deliver, and in return we invest in their growth through a rich variety of projects, programmes, and genuinely challenging work.
Our vision is bold: to be the world's most impactful enabler of education. Every role at OES contributes to that — including this one.
The Role
We are looking for a talented and experienced Business Analyst to join our technology delivery team, based at our Birmingham City Centre offices for a 12-month Fixed Term Contract.
In this role, you will sit at the heart of how we turn ideas into outcomes. You will take responsibility for leading project requirements from the very first conversation all the way through to delivery — working with stakeholders across the business to understand their challenges, shape the right solutions, and ensure that what gets built truly solves the problem at hand.
This is a role for someone who is equally comfortable facilitating a workshop with senior stakeholders and getting into the detail with a development team. If you love bringing clarity to complexity and taking ownership of delivery, this could be exactly the right opportunity for you.
Benefits
* Global organisation focused on growth with lots of opportunities for our employees
* Engaging & vibrant organisational culture
* 35 hour working week, within a flexible working environment
* OES values driven recruitment principles
* Career-life fit – health & wellbeing focus
* 25 days of annual leave + Bank holidays
* Purchased leave scheme
* OES strategy reflects respect, honesty & diversity
* Continuous improvement through challenging & meaningful work
* Study assistance and leave for eligible employees
* High growth industry & strong partner/shareholder backing
* Genuine focus on student success
* Global mentoring program
* We are proud to support the Living the Wage movement
What You'll Be Responsible For
* Planning and facilitating requirements discovery workshops with stakeholders, drawing out what the business truly needs
* Translating business pain points and system gaps into clear, well-prioritised user stories with robust acceptance criteria
* Maintaining a well-structured, sequenced backlog in close collaboration with Product Owners and delivery teams
* Working alongside development and testing teams to clarify scope, resolve ambiguities, and manage dependencies effectively
* Supporting the Delivery Lead with planning, estimation, risk identification, and team rituals
* Coordinating and supporting User Acceptance Testing (UAT) to ensure solutions meet business expectations before go-live
* Evaluating and providing informed analysis on third-party products and solutions
* Producing clear delivery documentation and system user guides to support change management and smooth adoption across the business
What We're Looking For
We are seeking a Business Analyst who brings both solid practical experience and a genuine drive to deliver outcomes that matter. To be successful in this role, you will need:
Experience & Skills
* Proven experience working as a Business Analyst in complex, system or platform-based delivery environments
* Strong capability in requirements elicitation, backlog management, and Agile delivery practices
* Proficiency in creating user stories, use cases, process maps, and user journey diagrams to a high standard
* Excellent communication skills — able to engage confidently and credibly with both technical and non-technical stakeholders
* The ability to work autonomously in an outcome-focused environment, managing your own workload and priorities effectively
* A structured, analytical approach to problem-solving, with a strong eye for detail
Desirable Experience
* Experience working within the education sector or domain
* Exposure to CRM or operational systems, with Salesforce experience being a particular advantage
About You
You are someone who brings calm, clarity, and structure to complex situations. You ask the right questions, listen carefully, and are skilled at bringing diverse stakeholders together around a shared understanding. You take pride in writing requirements that are genuinely useful — not just ticking a box — and you are motivated by seeing work flow through to successful delivery with minimal rework.
You thrive in agile environments, embrace change with a positive mindset, and understand that great business analysis is ultimately about building the right thing, in the right way, for the right people.
Who You'll Work With
You will report directly to the IT Delivery Manager and build strong working relationships across the organisation, including:
* Product Owners and business stakeholders across multiple functions
* Development and testing teams who rely on clear, well-defined requirements
* Vendors and external partners involved in platform delivery
* Colleagues from across OES who are driving change and improvement every day
Your role will place you at the intersection of business and technology — a trusted partner to everyone you work with.
What Does Success Look Like?
In this role, you will know you are making an impact when:
* Requirements are accurately captured and well understood by all involved
* Stakeholders feel heard, informed, and confident in the delivery process
* The backlog is clear, prioritised, and ready for development at all times
* Delivery throughput improves and rework is minimised
* The business can adopt new solutions with ease, supported by the documentation and guidance you provide
Why Join OES?
* Work with purpose — every project you deliver supports better outcomes for learners around the world
* A culture built on trust — we empower our people to make decisions and take ownership
* Grow and develop — a diverse portfolio of projects means you will always be learning
* Collaborative by nature — you will work with talented, passionate people who genuinely care
* Part of a global group — the backing and reach of the SEEK Group behind you
* Birmingham City Centre location — a vibrant, accessible base right in the heart of the city
How to Apply
If you are a Business Analyst who is ready to bring your skills to a role where they will genuinely matter, we would love to hear from you.
Please submit your CV alongside a brief note about your BA experience and what draws you to this opportunity at OES. We are proud to be an inclusive employer and warmly welcome applications from people of all backgrounds and experiences.