2nd Line Engineer - Growing Managed Services Provider
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
We're working with a fast‑growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer‑focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.
This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.
Key Responsibilities
Provide high‑quality 2nd line support across a broad customer base
Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
Handle escalations from the 1st Line team and take ownership of more complex incidents
Support project delivery, migrations, and infrastructure improvements
Maintain accurate documentation and contribute to internal knowledge sharing
Deliver remote and occasional on‑site support when required
Required experience:
Strong experience with the Microsoft ecosystem, including:
Microsoft 365 administration
Azure AD / Entra ID
Windows Server (2016/2019/2022)
Exchange Online, SharePoint Online, Teams
Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
Experience working within an MSP or multi‑customer environment
Confident troubleshooting hardware, software, and cloud‑based issues
Highly Beneficial:
Exposure to Google Workspace
Experience supporting macOS devices
PowerShell or other scripting knowledge
Familiarity with RMM/PSA tools
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
Must be eligible to work in the UK