Overview
Working within the Systems Support team and the National Technical Services Managers and a nationwide team of engineers, the planner will ensure all statutory and non statutory PPMs, remedial and reactive tasks are planned and assigned to one of our engineers for action.
Responsibilities
* Allocate PPM and reactive work, at least four weeks in advance, based on scheduled output from QFM
* Provide monthly report to Systems Support Manager, Head of Support and National Technical Services Manager monthly to confirm workforce schedule
* Update engineers web portal, at least 4 weeks in advance, to ensure engineers are aware of planned works
* Liaise with relevant site contact to confirm engineer\'s attendance
* Ensure all assets scheduled against an engineer are competency checked and attendance is confirmed in advance
* Once planned, liaise with relevant site contact to confirm engineer\'s attendance
* Work with the National Technical Service Manager to produce compliance reports from QFM
* Complete a weekly review of any missed inspections, and prioritise their reschedule
* Provide feedback to the Systems Support Manager and the National Technical Services Manager regarding any missed inspections or any identified engineer issues that require review
* Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area
* Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.
Qualifications / Person Specification
* GCSE (or \"O\' Level/Standard Grade equivalent) passes in Maths and English
* 'A' Level passes or equivalent
* Good understanding of asset data, with proven experience of quickly understanding business systems and platforms
* Must have previous experience of call centre or call logging systems
* Ability to work to deadlines, with excellent time management skills
* Adaptable and flexible in approach to work required
* Effective problem solving skills
* Ability to remain calm under pressure
* Reliable
* Detail conscious
* Results/tasks orientated
* Excellent negotiation skills
* Good geographical awareness
* Customer service focus
#J-18808-Ljbffr