Job Title: Service Delivery Team Lead
We are currently seeking a talented Service Delivery Leader to join our dynamic team in Holborn, London. Your primary focus will be on maintaining high-quality service standards, resolving issues efficiently, and enhancing overall client satisfaction.
Act as a key point of contact for our clients, ensuring exceptional service delivery and promptly addressing any queries or concerns.
Collaborate closely with internal teams to coordinate service delivery processes and streamline operations.
Monitor service performance metrics and identify areas for improvement to enhance overall efficiency and effectiveness.
Utilize your expertise in the ITIL framework to implement best practices for service delivery and incident management.
Generate insightful reports and analysis on service performance to provide valuable insights for decision-making purposes.
Proactively identify potential risks and implement preventive measures to minimize service disruptions and ensure continuity.
Proven experience in a similar service delivery role, preferably within the IT industry.
Solid understanding and practical experience with the ITIL framework.
Proficiency in JIRA or similar service management tools.