Serco Southampton, England, United Kingdom
Up to £50,000 Per Annum, Plus Benefits
37.5 hours per week – must be flexible to work occasional weekends and evenings when required
Serco has an exciting opportunity for a Domestic Services Manager to join our team at University Hospital Southampton. This role will be the main interface and point of contact for all aspects of the service delivery of the Serco Domestic Services.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Responsibilities
* Manage all aspects of the interface between service users and the service delivery teams for Domestic Support Services.
* Manage a variety of complex service issues, making autonomous decisions to find practical solutions.
* Handle more than one complex issue or project at any given time.
* Accountable for and manage the interpretation, analysis and resolution of performance‑management issues.
* Support the Contract Director in setting the annual budget, overall expenditure and contingency plans for projected overspends.
* Monitor key performance indicators, develop and agree improvement plans within an agreed timescale where standards are below target.
* Liaise with customers and senior managers of the Board and external parties to ensure the agreed level of service is delivered.
* Investigate client complaints, implement action plans, monitor improvements and provide comprehensive written reports to the Contract Director and client.
* Ensure domestic services operations comply with contract service standards, national guidelines and efficient delivery.
* Ensure all staff are trained to the required standard to carry out their duties.
* Establish and review working procedures to meet relevant legislation, Health and Safety at Work Regulations and Food Hygiene Regulations.
* Develop, implement and manage policies and procedures within the service area.
* Authorize purchase and procurement of materials and supplies, monitoring cost, quality and wastage, and account for income and expenditure.
* Review and amend annual service and personal objectives.
* Analyze service delivery data and provide reports to the Contract Board as appropriate.
* Maintain data integrity and security at all times.
* Authorize ordering of new equipment.
* Manage the full range of human‑resources issues: absence, performance, investigation, disciplinary processes, recruitment, selection, development and PDPs.
* Investigate and assess serious disciplinary cases.
* Induct, train and appraise staff annually, ensuring PDPs are completed.
* Work flexibly to meet service needs and participate in the senior‑management on‑call roster.
Qualifications
* Previous experience of successfully managing a large team.
* Experience managing a delegated large budget.
* Flexible to work occasional weekends when required.
* Practical experience conducting quality audits to monitor client/customer satisfaction.
* IT literacy – Microsoft Office.
* Knowledge of fire safety regulations.
* Knowledge of lifting and handling procedures.
* Intermediate Certificate in Food Hygiene – desirable.
Benefits
* 25 days annual leave plus bank holidays.
* Annual leave purchase scheme.
* Access to the Serco benefits portal offering discounts across major high‑street brands in Retail, Leisure & Hospitality.
* Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
* Comprehensive career development opportunities, including role‑specific training, leadership coaching, and formal study to support your growth with Serco.
* A safe, inclusive and supportive culture.
About Serco
At Serco, the nature of the work we do is important, and everyone has an important role to play – from caring for vulnerable people to managing complex public services. We are a team of 50,000 people delivering essential public services worldwide in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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