JOB DESCRIPTION
We are seeking four Planned Works Co-ordinators to join our team in Oldham on a full-time permanent basis, to manage HHSRS cases efficiently, keeping residents informed and meeting legal and safety standards.
We recognise that flexibility is essential for this role, so we are able to offer a hybrid working arrangement consisting of three office-based days and two days of remote work.
About the role
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only have great customer service skills, but you will also be highly organised with excellent time management skills.
Key essential requirements of the role:
Experience of working in a customer-focused environment.
Experience of working within agreed performance targets.
Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
Ability to work in a fast-paced environment and under pressure.
Experience of working with databases and Customer Relationship Management (CRM) System.
Experience of using Microsoft Office, including Word and Excel.
Educated to NVQ II or equivalent GCSEs.
Experience of scheduling work.
Experience of working with sub-contractors.
Excellent organisational and time management skills.
Desirable requirements:
Experience of scheduling work.
Experience of working with sub-contractors.
Excellent organisational and time management skills.
Knowledge of managing HHSRS (Housing Health and Safety Rating Systems), cases.
If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.
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Benefits
Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
Performance Pay: Annual Performance Score bonus subject to eligibility
Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death
Health Plan Options: There are a couple of health care schemes available depending on the post grade
VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
Additional benefits include:
Access to the Finance wellbeing portal
Professional subscription annual payment
Travel season ticket loan
Car lease scheme
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