This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
Job Description
* Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
* Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
* Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
Qualifications
* Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
* Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
* Highly resilient and positive with excellent communications skills.
* Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
* Team player with strong interpersonal skills with the ability to build rapport quickly.
* Excellent attention to detail with the ability to multi-task.
* Logical and analytical with the ability to work on own initiative and meet deadlines.
Additional Information
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
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