Job Title: Helpdesk Administrator Location: Surrey Street, Norwich Purpose of the role: My client is a global leading provider of facilities management and they are looking for a helpdesk coordinator to provide internal support for one of their well-known financial clients. The helpdesk coordinator will be acting as the first point of contact for customers, staff and suppliers, contacting the Helpdesk to ensure the provision of world class customer services, ensuring all maintenance requests are dealt with effectively and efficiently. Kep Responsibilities * To develop a good working relationship with all members of staff and client’s staff. * Be the first point of contact for all customer enquiries; escalate concerns of a complex nature to the Supervisor for advice and guidance. * Log all job requests that are received via telephone onto the central Helpdesk request system. * Prioritise job requests received through the central helpdesk request system. * Ensure all relevant information in order to prioritise and resolve requests is obtained and evaluated. * Contribute to the development of new works requests into quotations, requesting purchase orders and arranging work in consultation with the customer, and organising the recharge process. * Monitor work progress and update customers through to completion of work, gather feedback from the team in order to update issues accordingly. * Log, mo...