Job Description
Job Title: Medical Services Manager
Department: Medical Services (MS)
Reports to: Head of Medical Services
Purpose Of The Job
To manage the Medical Services department, including in-house teams and external partners, maximising financial performance, customer satisfaction, efficiency and throughput.
Responsibilities
Main Duties/Responsibilities and Knowledge/Skills Requirements
* Manage all direct reports within the Medical Services team ensuring effective organization of all staff in accordance with company goals and policies
* Ensure department processes deliver high efficiency, great value and excellent customer experience
* Expand sales and revenue across existing business and new prospects
* Enhance the sales and marketing execution, working with both internal and third party partners, to maximise achievement of opportunities
* Monitor our competitor base to ensure that we maximise successful new services and routes to market
* Onboard new product & service offerings, working with other departments to ensure all required resources are in place to support new opportunities
* Assist the Head of Medical Services with the development of new markets, technologies and services to strengthen the department’s contribution to the overall company strategy
* Identify improvements required to processes and systems used by the Medical Services team as part of continuous improvement
* Generate monthly and weekly reports as required to ensure visibility of performance and deviation from plan
* Ensure the Medical Services team is fully aware of commercial performance and where mitigation is required work with the team to address under-performance
The Person
* A strong customer focus with excellent communication and interpersonal skills
* A strong manager aligning team member goals with company goals, developing both individuals and the team, using the company’s HR systems for 1-2-1s and appraisals
* Self-motivated with the drive to succeed especially in leading by example wherever appropriate
* Needs good business acumen, commercial focus, professionalism and strong analytical skills, including good computer literacy
* Ability to adapt to any task and surrounding environment – tenacious in their approach to work and a resolve to not be defeated at the first hurdle
* To have an attitude for achieving excellence in Customer Service and Satisfaction
* Requires a full driving licence and be willing to travel periodically as required
Company Knowledge
* To understand the Company Aims and Visions
* To understand the functions of all departments within the Company
* To have a good understanding of Competitors
Procedures
* To understand all procedures required to be undertaken to fulfil customer requests / enquiries to a high standard
* To understand the effect of each procedure and actions undertaken on other departments within the company
Skills, Qualifications And Experience
* Experience managing a commercial services team delivering excellent customer experience, high efficiency and great value
* Good level of IT literacy including ability to generate reports using in-house systems, Excel, Word and PowerPoint
Health Safety and Environmental Awareness
Every Employee Is Responsible For
* Understanding and Working in accordance with company policies and procedures
* Reporting defective equipment and dangerous situations
* Using safety equipment provided
* Avoiding horseplay which could result in injury
* Complying with management requests and instructions
* Not using defective equipment
* Not misusing equipment
* Not damaging equipment
* Exercising reasonable care towards themselves and others
* Ensuring they have been given the relevant training to undertake their role
* The quality of work which they undertake
* Care for the environment and prevention of pollution
* The health and safety of themselves, fellow employees, contractors, visitors etc.
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