Job overview
University Hospital Sussex NHS Foundation Trust prides itself on providing comprehensive linen cover for wards and departments.
All items of linen are delivered at various times to ensure enough clean linen is available for our patients needs. Therefore delivering patient first.
Main duties of the job
To ensure that the Linen services team carry out their Linen duties following departmental and Trust policies.
Duties to include supervision of teams and to manage annual leave and sickness. To communicate with all users of the services on a regular basis to ensure the service specifications are being delivered to agreed standards.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate information pack - University Hospitals Sussex NHS Foundation Trust
Detailed job description and main responsibilities
Main Duties and Responsibilities
Communications and Relationship skills
1. Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.
2. Provide effective communication and to support and facilitate all types of meetings which have relevance to the operation of the department
3. To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
4. To be able to communicate sensitive issues when dealing with the deceased family using tact and respect.
5. Guide and direct visitors and deal with telephone calls in a helpful and friendly manner, taking written notes of any relevant information
6. To investigate and resolve complaints speedily and effectively, keeping a positive image of the department even when feedback is less than positive.
7. Take a leading role in any departmental Information Technology initiatives.
8. Provide advice and support to the Linen team.
Please see job description & person specs for full details
Person specification
Qualification and Experience
Essential criteria
9. Knowledge of supervising a Linen service.
10. Level NVQ 3 in a management discipline or equivalent experience.
Desirable criteria
11. Experience in the role of a Linen Assistant or, equivalent front line service.
Equality, Diversoty & Inclusion
Essential criteria
12. Evidence of having championed diversity in previous roles (as appropriate to role).
13. Evidence of having undertaken own development to improve understanding of equalities issues
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications