1. Operational Management • Lead and manage on the operations, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities. • Oversee the daily operation of leisure centres and associated facilities. • Ensure high standards of performance, presentation, and cleanliness across all sites. • Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls. • Support senior management in the delivery of strategic and operational objectives. 2. Health & Safety Compliance • Ensure all facilities operate in full compliance with HLH policies, procedures and strategic frameworks. • Implement robust health and safety management practices, ensuring risks are identified, monitored and appropriately managed. • Report concerns promptly and take corrective action to maintain safe environments for staff, customers and users. • Promote sustainable working practices and aim to reduce waste in line with HLH environmental values. • Ensure Health & Safety, Risk Assessment, Safeguarding, Protection and GDPR legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues. 3. Staff Leadership & Development • Promote a positive, collaborative and inclusive workplace culture aligned to HLH’s purpose of Making Life Better and the i-Care values. • Recruit, manage, supervise and develop a high-performing team of leisure and facilities staff. • Ensure staff receive appropriate training and development to deliver high-quality services. • Support staff performance management, wellbeing and engagement to enhance morale and productivity. • Pursue continuous professional development and actively contribute to the continuous improvement of services. • Attend and complete required training, both online and in person. • Ensure service and governing body training standards are met. 4. Customer Service & Community Engagement • Develop and maintain strong, positive relationships with customers, community groups, schools, user groups, parents and Head Teachers and boards. • Actively engage with local communities to encourage appropriate and increased use of facilities and equipment. • Ensure high standards of customer service across all centres, creating welcoming and inclusive environments. • Strengthen partnerships with key stakeholders including HLH colleagues, Council services and external organisations. • Consult with customers and staff to identify improvements and report to the Manager. • Promote activity programmes, special projects, and community engagement initiatives. • Attend meetings and events as required 5. Financial & Administrative Duties • Monitoring of facility budgets, financial planning, reducing costs, and increasing income. • Ensure compliance with financial regulations. • Ensure accurate provision of performance management and operational data and prepare reports as required. • Work collaboratively with partners to identify and secure external funding opportunities to meet defined community needs. • Ensure administrative tasks are completed efficiently and in accordance with HLH policies and procedures. 6. Innovation, Marketing & Development • Review, develop and enhance facilities, programmes and services. • Establish a sales culture and use social media as a marketing tool. • Propose and contribute to new ideas, service developments and projects that improve participation, sustainability and performance. • Support innovation and continuous improvement across leisure provision in the area. • Work closely with the HLH Marketing and Communications Manager to develop and deliver effective promotional campaigns. • Develop and support the growth and uptake of the High Life membership scheme. 7. Additional Information • Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance. • Pursue continuous professional development and contribute to the continuous improvement of Inverness Leisure Centre and High Life Highland as a whole. • Attend and undertake any training online or in person. • Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks. • Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team. • You will be expected to work at various locations on a varied rota including regular evenings and weekends. • You may be asked to undertake other duties appropriate to the role. • Job description may be updated periodically to reflect service needs. • Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.