Contract: Permanent
Location: Ballymena, Co Antrim
Salary: £23,391 per annum, pro rata
Hours: 28 per week
We’re in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you’re a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.
"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful." – Nada, Shop Manager
Responsibilities
* Leading a team that provides a brilliant shopping experience for customers.
* Working on the shop floor and coordinating activity behind the scenes – no two days are the same.
* Designing the perfect layout and environment that helps connect customers to our cause.
* Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
* Representing the British Red Cross to a high standard and embodying our core values.
Qualifications
* Retail experience at supervisory level with outstanding customer service and organisational and cash‑handling duties.
* Proven management skills – able to develop and inspire a team.
* Entrepreneurial mindset – able to work to targets using initiative to achieve fantastic results.
* PC and IT skills experience.
* Passion for the British Red Cross cause and ability to promote the shop in the community as the charity retailer of choice.
Benefits
* Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension scheme: Up to 6% contributory pension.
* Learning & Development: A range of career & learning opportunities.
* Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
* Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
* Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you’ll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Closing date for applications is 23:59 on Tuesday 4th November 2025
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