Overview
Join to apply for the Switchboard Operator role at NHS Tayside.
The successful candidate will be supported to develop skills and competencies to operate telephony software, deal with emergency calls (cardiac arrests, fires, intruders, etc.), and to gain knowledge of all areas/sites within NHS Tayside to connect callers to appropriate people/departments. Training will be provided for software packages relevant to the post. An excellent telephone manner and communications skills are essential.
Responsibilities
* Operate telephony software and deal with calls, including emergency calls (cardiac arrests, fires, intruders, etc.).
* Connect callers to the appropriate people/departments across NHS Tayside.
* Work with several software packages relevant to the post (training provided).
Working pattern
Switchboard Services is a 24/7/365 department and you will be required to work out of hours as part of the rota, with enhancements paid accordingly. The post is based at Switchboard Services, Ninewells Hospital. Hours of work: 27.87 hours per week, averaged over a 4-week roster. The post includes out of hours shifts (including weekends).
Requirements and qualifications
* Excellent telephone manner and communications skills are essential.
* Training will be provided on relevant software.
* Willingness to comply with the Code of Conduct for Healthcare Support Workers in Scotland.
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Hospitals and Health Care
Equality and diversity
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society.
How to apply and additional information
Short-listed applicants will be contacted by email. Please check your emails regularly, including junk/spam folders. You should apply for this post by completing the application process on Jobtrain. DO NOT upload a CV as this will not be used for shortlisting purposes. Posts close at midnight on the indicated date. For help to complete an application on Jobtrain please follow the link. To view our accessibility statement, follow the link. If you wish to participate in the Job Interview Guarantee Scheme and have been invited to interview, please contact the Hiring Manager as detailed in the advert to discuss any special requirements. Please note that correspondence is by e-mail, so ensure you enter your email address accurately and check your Jobtrain account for updates. We recommend using Google Chrome or Microsoft Edge when using Jobtrain. Once you have submitted your application, you will be unable to make amendments.
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