Meraki Talent are seeking an experienced Complaints Handler for a permanent opportunity within the heart of Glasgow.Joining an established team, you will be instrumental in supporting customers through their complaint journey, ensuring a smooth and customer focused service.Key duties will include;
* Gathering and presenting evidence to ensure a fair customer outcome.
* Building a relationship with customers, to guide them through the complaints process.
* Managing a workload and investigating regulated complaints
* Providing a first class customer experience, in line with regulatory standards.
* Making decisions on cases and calculating payments
This is a varied role which will require applicants to manage a busy workload, ensuring cases are progressed within set timescales. Applicants must have come from a regulated complaints background, where they have a track record in dealing with complaint cases. Additionally, applicants should have come from the Financial Services market. This is a permanent opportunity, offering an excellent salary as well as additional competitive benefits. Apply NowIs this job for you? At Meraki, we love recruitment and love words. Is this you?Jennifer wants: Complaints, Financial Services, Regulated, Customer Journey'By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information...