Job Description As our next Receptionist, you will: Welcome guests to the hotel and ensure service is handled excellently. Register guests and process payments. Update guest information in the system. Take and confirm reservations for guests. Answer any queries guests may have regarding in-house facilities and local tourist information. Deliver excellent service to customers and ensure quality standards are consistently met. Maintain clean and organized work areas. Handle guest complaints and remarks promptly, providing timely responses. Pay close attention to detail and ensure quality in all aspects of your work. Be open to embracing change and adapting to new circumstances. Why Join Us? Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service. Flexible rota. Discount Card for Accor Hotels Worldwide. Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C). Opportunities for career growth and international development. Apprenticeship opportunities. A one-night stay experience to help you understand guest needs. A supportive work environment with an engaging team culture.