Location: Rotherham, South Yorkshire
Company: Norton Finance
About the Role
We're seeking a detail-oriented and proactive Compliance Officer to join our dedicated NHL compliance team. This role plays a key part in upholding the highest standards of regulatory compliance, with a strong focus on arrears management while supporting all aspects of day-to-day compliance operations. You'll be instrumental in ensuring our practices align with FCA and other regulatory requirements, while fostering a culture of integrity and professionalism across the business.
Key Responsibilities
* Monitor underwriting, collections, and vulnerable customer cases; produce monthly reports for senior leadership
* Conduct monthly file reviews and call monitoring for 1st and 2nd charge lending and arrears cases
* Liaise with internal teams and external stakeholders to uphold compliance standards across the Collections Department
* Support complaint handling and fraud investigations for NHL
* Assist with FCA-related requests and ensure completion of annual mandatory compliance assessments
* Maintain and update the NHL vulnerable customer register
* Perform due diligence checks for new and existing brokers
* Review customer satisfaction surveys and provide actionable feedback
* Help maintain staff Training & Competency (T&C) files
* Stay current with regulatory changes (MCD/MCOB) and assist in implementing updates
* Collaborate closely with the Compliance and Oversight Manager and Group Production and Compliance Manager
* Contribute ideas for continuous improvement in compliance processes and customer outcomes
What We're Looking For
* Proven experience in a compliance role within financial services, ideally with exposure to lending and collections
* Strong understanding of FCA regulations and consumer protection principles
* Excellent communication and interpersonal skills
* Analytical mindset with attention to detail and a proactive approach to problem-solving
* Ability to manage multiple tasks and work collaboratively across departments
* Experience with vulnerable customer handling and complaint resolution is a plus
Job Types: Full-time, Permanent
Pay: £28,560.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Life insurance
* Sick pay
* Work from home
Application question(s):
* Are you familiar with FCA regulations or other financial compliance standards?
* Are you eligible to work in the UK?
Work Location: In person