Executive Head Housekeeper - Luxury Hotel in Hampshire
Location: Hampshire
Salary: Negotiable
We are seeking an experienced Executive Housekeeper to join this successful luxury property in Hampshire.
You will be responsible for providing both strategic and hands-on leadership in directing the housekeeping operations to ensure the department achieves its goals and effectively contributes to the guest experience whilst maintaining high standards.
MAIN DUTIES:
* Leadership and management of a team, ensuring effective payroll control
* Manage and oversee various departmental projects that can includes refurbishment, SOPs review and other performance and service improvements
* Ensure all safety rules, emergency procedures and fire prevention regulations are strictly enforced in line with the standards to ensure guests and colleagues' safety.
* Responsible for the department budget and forecast and ensuring cost control throughout the division
* Liaise with Executive Management and other departments to monitor service quality, plan unique guest experiences, ensure SOPs and method of working are constantly improved in order to maximise guest and team satisfaction.
IDEAL REQUIREMENTS
* Previous experience as a manager / executive level within a luxury hotel
* Superb attention to details and understanding of a luxury brand
* Strong leadership and motivational skills which are capable of nurturing, developing and inspiring teams
* Highly driven and motivated individual and be an expert in your field
* Exceptional organisation skills
* Excellent customer service skills for guest interaction
* The ability to work well under pressure and in a busy environment
* Approachable, friendly and understanding of the daily needs of a busy housekeeping team
* Ability to multitask, prioritise and vision for the property
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