Job Description Your Role: Maximise turnover to exceed required targets and identify opportunities to continually improve performance Manage and motivate the performance of the team to ensure sales targets are met and exceeded Be a strong presence on the shop floor to drive sales both personally and through the team Ensure exceptional customer service is delivered at all times Ensure all members of the team have the tools and knowledge to deliver the key business objectives Manage the presentation and merchandising of seasonal stock in line with Head Office directives Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors Drive and deliver KPI's Create and maintain customer profiles via Flannels’ clienteling tool Develop and nurture strong relationships with customers, ensuring loyalty and repeat business. Research, source and find products to satisfy clients’ requests and needs Monitor correspondence and ensure prompt response to all enquiries Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role