About the Role:
We are looking for a versatile and detail-driven Operational Administrator to join our client in the manufacturing and distribution team. This is a key support role with a broad range of responsibilities that span customer service, order and procurement processing, logistics coordination, and product setup. You will be instrumental in ensuring efficient daily operations and smooth communication between customers, suppliers, and internal teams.
Key Responsibilities:
Customer Service & Order Management
Serve as a point of contact for customer queries, providing timely and professional support via phone and email
Accurately process customer orders, ensuring compliance with stock levels, pricing, and delivery schedules
Coordinate with production and warehouse teams to track order status and resolve any issues
Procurement & Inventory Support
Raise and manage purchase orders for raw materials, components, and supplies
Communicate with suppliers to confirm pricing, lead times, and delivery accuracy
Monitor stock levels and alert relevant teams to potential shortages or delays
Logistics & Transport Booking
Schedule collections and deliveries with logistics providers
Prepare delivery documentation (packing lists, labels, shipping notes) as required
Track shipments and ensure on-time deliveries to customers and distribution partners
Product Setup & Data Management
Create and maintain product records in ERP or inventory systems
Input product specifications, pricing, and categorization details accurately
Support updates to product catalogs, BOMs (bills of materials), and system data as needed
General Administration
Provide day-to-day administrative support to the operations and supply chain teams
Maintain organized digital and physical records for orders, shipments, and supplier communications
Assist in identifying and implementing process improvements to enhance operational efficiency
Skills & Qualifications:
Prior experience in an administrative, operations, or logistics support roleideally within a manufacturing or distribution environment
Familiarity with supply chain processes, order systems, and transport coordination
Strong computer skills, especially in Excel and ERP systems (e.g., SAP, NetSuite, Sage)
Excellent communication, organizational, and problem-solving abilities
Comfortable working in a fast-paced, deadline-driven environment
High attention to detail and a proactive, solution-oriented mindset
What We Offer:
A varied and hands-on role in a growing manufacturing and distribution business
Exposure to end-to-end operations and opportunities to develop new skills
Supportive team environment and a strong focus on continuous improvement
Competitive salary, benefits, and potential for career progression
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