The Rio is the leading independent cinema in Hackney, with a complex calendar of public screenings and private hires, and a busy staff team and office. This is a key role within a small, hardworking and supportive cinema team.
Part-time, 16 hrs p/week (to be worked on Monday and Tuesday), responding to customer queries or complaints, dealing with and escalating them as necessary. You should be well informed on our upcoming programme, very familiar with our membership offer, and be able to offer in-depth help with box office issues.
Rio Team and Weekly Rota
* Creating and timing up the Rio’s weekly rota, and booking in security team
* Ensuring staff are accurately clocked in for their hours and communicating any differences to the agreed rota to the Operations Manager. Logging holiday and sick pay.
* Assisting the Operations Manager in organising staff training, including maintenance of staff training records.
Venue Systems
* Coordination of necessary services for Health and Safety compliance (e.g., PAT testing / Fire Safety) as well as venue systems (e.g., waste disposal and recycling / lift maintenance) and office systems (stationery orders and cleaning materials)
Admin
* Managing ticketing and membership sales for the Rio while on shift, trouble-shooting for customers or FOH team as needed
* Providing admin support as needed for our Operations Manager and Executive Director, including data entry and minute-taking.
* Filing and managing HR paperwork, Delivery notes and invoices, managing guest lists and comp requests for festivals and events
Person Specifications
* 1 year experience in an admin role in an arts or community organisation
* Experience working in a busy team
* Experience and knowledge of Health and Safety practice
* Experience working with rotas
* Friendly and cheerful attitude and ability to work well in a team
* Punctual, presentable and reliable
* A proactive, hands-on approach to solving problems
* Demonstrable excellent customer service skills
* Strong and effective communication skills with the ability to liaise with customers, team members and hire clients
* Knowledge of Outlook, Excel and Word
* Experience working with Savoy Systems / Oscar
* Familiarity with Dalston and the local community
The closing date for this position is 30/10/2025 at 12:00.
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