3rd Line Infrastructure Project Engineer
West Sussex
£40k-£45k + Benefits + Pension
I am recruiting for a 3rd Line Infrastructure Project Engineer for a leading IT MSP (Managed Service Provider) based in West Sussex.
As a 3rd Line Infrastructure Project Engineer you will be responsible for managing and implementing projects for customers.
As a 3rd Line Infrastructure Project Engineer you must have a valid UK drivers license and you will get to use a company car to visit customers.
3rd Line Infrastructure Project Engineer Responsibilities:
* The design, implementation, and support of various projects, to include Networks, Disaster Recovery, Office Moves, Microsoft related technologies: Azure, Windows Server, Hyper-V, 365, Exchange, SQL, SharePoint, etc.
* Providing 3rd Line technical support when required to support the ServiceDesk.
* Creating and maintaining customer documentation when changes are made (Visio network diagrams, internal documentation etc)
* Providing Technical assistance to the Sales team and Pre Sales team
* Creating scope of work documents
* Project Management - ensuring projects are delivered on time and in line with the scope of work.
* Visiting client sites when necessary
* Assisting in the research and evaluation of new products/services
* Accurately recording time entries and updating tickets as they are progressed.
* Customer experience. Provide great customer service.
* Handover of projects to the helpdesk following project completion and customer satisfaction.
* Providing support documentation and/or training if required, enabling the desk to support the new system professionally.
3rd Line Infrastructure Project Engineer Skills:
* UK Drivers Licence
* MSP Experience Preferred, but not essential
* 3 years minimum experience in similar role/3rd Line support
* Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, PRINCE2, Cisco CCNA
* Excellent troubleshooting and fault-finding skills
* Good oral and written communication skills
* Strong knowledge of Azure and current supported MS operating systems Server & Workstation. Install, configure, and troubleshoot.
* Good knowledge of supporting MS Office applications
* Proficiency in Active Directory, Group Policy, DHCP and DNS
* Advanced networking abilities. Setup, configure, troubleshoot switches, routers, vLANs, wifi, VPN, firewalls.
* Email - MS Exchange & 365. Install, configure, migration, and troubleshooting.
* Virtualisation - Hyper V. Install, configuration, and troubleshooting
* Knowledge of domains, basic web hosting, SSL's
* Good experience of remotely troubleshooting hardware including UPS, NAS, Printers
* VoIP troubleshooting
* Experience using Visio for network documentation.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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