Role: Facilities Assistant
Location: Birmingham
Type: Temporary
Pay: £12.60 per hour
Hours: Monday to Friday 37.5 hours per week
Job Specification:
Keeping a tracker of escalated issues
Chasing up on work orders.
Keeping meeting rooms tidy
Conduct floor walks to ensure all areas are clean, tidy, and meet the required standards.
Oversee meeting room standards, ensuring cleanliness, proper setup, and basic functionality of IT equipment.
Conduct frequent audits to ensure all workstation equipment and furniture are in place, functioning correctly, and meet the required standards.
Maintain a visible and accessible presence both in person and online by e-mail and CAFM calls logged.
Address minor issues (e.g., cleanliness, tidiness) immediately and directly.
Log and follow through on more complex facilities and IT issues to ensure positive resolution.
Ensure consumable items in print areas, stationery cupboards, and kitchenettes are restocked from supplies provided by the Buyer
Engage with cleaning, maintenance, and IT teams to maintain standards and promptly resolve issues. Record issues on CAFM or other systems to maintain audit trail.
Assist with on-site workspace information and tasks for new starters and leavers, including office familiarisation, health and safety, and locker management.
Monitor and report on floor and meeting room occupancy, utilization, and environmental factors using monitoring tools supplied by the Buyer.
Assist on site facilities team with any ad-hoc requests and assistance.
Skills
Excellent customer service skills
Good professional communications skills verbal and written
Good active listening skills to capture feedback and understand root causes of issues
An ability to build trust and rapport with customers
Take pride and responsibility for the workplace they are responsible for
Able to handle sensitive situations and diverse personalities with discretion.
Proactively looks for issues to resolve and ways to help
Remains calm, positive, and professional under pressure or when dealing with challenging requests.
Keen Eye for the detail of the workplace
Able to manage multiple tasks
Resourceful and practical, able to fix minor issues directly or call on others when needed
Builds relationships with other teams
Works collaboratively with other to share best practices and standardise processes
Desirable Experience
Experience in managing meeting rooms and facility operations.
Handling a wide variety of requests under pressure.
Working in a customer-facing environment which was service orientated and problem-resolution under pressure
Ability to manage spaces and keep them clean and tidy
Experience in inventory management
Direct customer engagement.
If you are interested please submit your CV now