Sales Coordinator
Location: Longwell Green, Bristol
Hours: Monday - Friday, 8:30am - 5:00pm
Salary: £27,000
Fixed term 12 months
Interviewing Now
You will drive the smooth renewal of service contracts, deliver accurate quotations, and keep departments aligned to ensure every customer receives outstanding service.
Main Duties
Service Contracts & Customer Support
Prepare and issue quotations for service contracts.
Track, chase, and renew service contracts while updating all relevant documentation.
Set up new service contract numbers and maintain accurate customer records.
Produce and manage renewal and service due reports.
Respond promptly to customer enquiries via web and email.
Liaise with customers and internal teams to resolve invoicing and account-related issues.
Update customer contact information and ensure customer intelligence remains accurate and up to date.
Administration & Reporting
Process job sheet requests and raise service work orders for A Serv, B Serv, LBK and monthly services.
Monitor the Service Due Tracker weekly to ensure timely scheduling.
Review SLAs and prepare supporting documentation for management approval.
Coordinate with the accounts team to manage invoicing, credit notes, and aged debt follow-up.
Verify and log all purchase orders and contracts accurately.
Tendering & Compliance
Manage and maintain pre-qualification documentation, certifications, and tender submissions.
Regularly check "Find a Tender" for new business opportunities.
Support in preparing documentation for customer audits and compliance checks.
Skills & Experience
Previous experience in sales coordination, service administration, or contract management preferred.
Strong proficiency in Microsoft Office including Excel, Word and Outlook, as well as CRM and ERP systems.
Excellent communication skills, both written and verbal.
Experience with tender submissions and pre-qualification processes is advantageous.
High attention to detail with a proactive approach to process improvement.
Benefits
EOT Bonus Scheme: Receive a share of company profits, recognising your contribution and encouraging ownership and motivation.
Training & Career Progression: Ongoing opportunities for professional development and upskilling.
Company Pension Scheme
Private Medical Scheme: Capped excess of £100 for any treatment.
Life Assurance Scheme: Includes access to additional healthcare support and counselling services for overall wellbeing.
23 Days Holiday plus bank holidays: Increases with length of service.
If you are interested, please click APPLY